Customer Service Representative at BearCom

Enhance customer engagement with Bear Com as a Customer Service Representative. Provide efficient assistance to clients, addressing inquiries and ensuring quality service in a supportive environment.

Bear Com, the largest distributor of wireless solutions in North America, is seeking a Customer Service Representative to join their dedicated team. This role involves managing customer inquiries across various channels, performing quality control for orders, and troubleshooting product-related issues. You'll collaborate closely with internal departments to provide swift resolutions and maintain customer satisfaction while contributing to operational projects.

Key Responsibilities:

• Answer incoming customer calls and inquiries promptly

• Verify accuracy of packing slips for processed orders

• Ensure quality control for products pulled for orders

• Handle customer complaints and inquiries effectively

• Track shipments and liaise with multiple carriers

Requirements:

• Proficient in PC and Internet usage

• Strong problem-solving skills in customer service

• Excellent communication via phone and email

• Team-oriented with multitasking abilities

• Available Monday to Friday, 8am to 5pm

Bring your customer commitment and problem-solving skills to Bear Com's dynamic environment in Dallas, TX.
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