Part-Time Call Centre Agent SOUTHLAND

Join SOUTHLAND Transportation as a part-time Call Centre Agent, where you will provide exceptional support to customers while ensuring seamless communication with drivers. Weekend shifts are essential, covering hours from 5:00 am to midnight.

This role is vital in managing customer inquiries and facilitating bookings. As a Call Centre Agent, you will have the chance to demonstrate your communication skills, assist drivers, and handle customer service issues. Experience in customer-facing roles and knowledge of the transit industry are highly valued in this position.

Key Responsibilities:

• Answer incoming calls for bookings and inquiries

• Manage online bookings for customers without access

• Provide service information to customers about vehicles

• Liaise with supervisors and drivers to ensure operations

• Log lost property and monitor Ride Co App functionality

Requirements:

• High school diploma or GED

• Fluent in English; second language is a plus

• Strong problem-solving and organizational skills

• Experience in customer service is required

• Familiarity with transportation routes is beneficial

Utilize your communication and customer service skills to excel in this role at SOUTHLAND Transportation.
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