CGIC Claims Client Service Representative

Join CGIC as a Claims Client Service Representative and take on a pivotal role in client support. Operate in a hybrid model to enhance the client claims experience.

As a full-time Claims Client Service Representative at CGIC, you'll be integral to guiding clients through the claims process. Your responsibilities include answering calls, collecting loss information, and providing timely updates on claims progress. You will work to ensure our clients feel informed and valued, all while contributing to a supportive team environment.

Key Responsibilities:

• Deliver outstanding client service following quality standards

• Collect and assess information regarding client claims

• Provide guidance on claims reporting and procedures

• Identify and escalate claims needing further investigation

• Suggest improvements to enhance service delivery

Requirements:

• At least one year of experience in customer service

• Solid understanding of client service principles

• Proficient with Microsoft Office tools

• Willingness to earn insurance licenses or designations

• Familiarity with claims concepts for auto and property insurance

Bring your communication skills and client service passion to make a difference in CGIC's Claims department.
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