Durabuilt Customer Service Agent

Join Durabuilt as a Customer Service Agent to manage inquiries and enhance user satisfaction in Edmonton, Alberta. Be at the forefront of client interactions, ensuring timely responses and solutions.

As a Customer Service Agent, you will manage a mix of customer-facing duties and behind-the-scenes administrative support. Your primary tasks will include addressing customer concerns, documenting service requests, and maintaining effective communication between various departments. This critical role allows you to play an active part in improving the customer service experience.

Key Responsibilities:

• Handle customer inquiries regarding service issues

• Document and resolve quality cases daily

• Schedule service calls efficiently

• Generate invoices upon job completion

• Participate in ongoing training for product enhancement

Requirements:

• At least 2 years of experience in customer service

• Call center experience is advantageous

• Required High School Diploma or GED

• Proficient with MS Office applications

• Strong problem-solving and multitasking skills

Contribute your expertise in customer interaction, administrative tasks, and problem resolution at Durabuilt and make a difference.
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