Client Onboarding Analyst at CIBC

Elevate client experiences as a Client Onboarding Analyst at CIBC in Calgary. Streamline support for Large Corporate clients with a hybrid work model.

In this pivotal role, you’ll support clients with daily service requests and onboarding processes while working closely with Relationship and Cash Managers. Your focus is on delivering seamless account maintenance and cash management solutions that meet clients’ needs and strengthen their relationships with CIBC. Engage with various stakeholders to ensure organized communication and timely responses to all inquiries.

Key Responsibilities:

• Act as the main contact for Large Corporate client inquiries

• Coordinate onboarding for new legal entities and cash management

• Maintain organized records of client requests and progress

• Follow up on overdue items to ensure timely service

• Simplify client interactions to enhance overall experience

Requirements:

• Knowledge of Cash Management products and services

• Strong communication and interpersonal skills

• Ability to manage multiple activities under time constraints

• Proficient in relationship building with clients and partners

• Ability to interpret and adapt procedures for client needs

Leverage your client service skills to enhance CIBC's commitment to relationship-building in Calgary.
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