Bilingual Billing Specialist

Position: Bilingual Billing Specialist Role Wawanesa
Step into the role of Bilingual Broker Billing Specialist at Wawanesa, working in a hybrid model that promotes work-life balance. You will assist brokers and policyholders by handling billing inquiries effectively.

This 6-month term position calls for individuals fluent in French and English with a strong customer service background. With minimum two years of experience in a call center, you'll investigate billing discrepancies and maintain operational effectiveness across various processes.

Key Responsibilities:

• Address inbound calls about billing and payment queries

• Work with underwriting and remittance teams for issue resolution

• Manage different billing-related tasks and processes

• Support various refund-related inquiries and operations

• Utilize multiple platforms for efficient service delivery

Requirements:

• Bilingual fluency in French and English

• At least 2 years of customer service exposure

• Strong math and analytical skills for complex issues

• Excellent communication with a service mindset

• High attention to detail in all communications

Join Wawanesa to deliver excellent service and support our bilingual members effectively.
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