Customer Services Specialist

About the Role

We are looking for a friendly, professional, and highly organized
Customer Service Specialist to join our team. This position is ideal for someone who enjoys helping customers, solving problems, communicating clearly, and working in a fast-paced environment.

As a Customer Service Specialist, you will be a key point of contact for our customers. You will assist with inquiries, orders, product information, delivery updates, and issue resolution while ensuring every customer receives prompt and professional service.

• Respond to customer inquiries by phone, email, and other communication channels in a professional and timely manner.
• Assist customers with product information, pricing, availability, orders, and general questions.
• Enter, process, and update customer orders accurately in company systems.
• Provide customers with order status, delivery updates, and other relevant information.
• Investigate and resolve customer concerns, complaints, order discrepancies, and service issues.
• Coordinate with sales, warehouse, delivery, purchasing, and other internal teams to resolve customer requests.
• Maintain accurate customer information, notes, and records.
• Follow up with customers to ensure questions and issues are fully resolved.
  
  Identify opportunities to improve the customer experience and communicate recurring issues to management.
• Maintain a positive, professional, and customer-focused attitude.
• Perform other administrative and customer service duties as required.

• Previous experience in customer service, order processing in trading business environment is preferred.
• Strong verbal and written communication skills.
• Professional and confident telephone and email etiquette.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Comfortable working with computers, email, Microsoft Office, and order-management or CRM systems.
• Ability to work independently while contributing positively to a team environment.
• Reliable, punctual, and accountable.

The successful candidate will be someone who:

• Genuinely enjoys helping customers.
• Takes ownership of customer questions and problems.
• Communicates clearly and professionally.
• Remains calm and solution-focused when dealing with challenging situations.
• Pays close attention to details and accuracy.
• Is comfortable learning new products and systems.
• Works well with different departments and team members.
• Takes initiative rather than waiting to be told what to do.

• Competitive compensation.
• Full-time, stable employment.
• Supportive and collaborative work environment.
• Training and opportunities to develop your skills.
• Opportunities for growth within the company.