Bilingual Customer Service Intake Specialist

Elevate your career as a Bilingual Customer Service Intake Specialist, where you'll provide vital support to our members in a hybrid work setting. Utilize your bilingual communication skills in English and French to assist with medical and logistical needs.

As the crucial first contact for our members, you'll help facilitate their experiences by taking calls, managing schedules, and connecting with service providers. Your two years of customer service experience will enable you to effectively juggle multiple priorities while offering outstanding support. Embrace the fast-paced environment while contributing to a collaborative team effort.

Key Responsibilities:

• Be the first contact for all incoming communications

• Assist members with arrangements such as taxis and medical scheduling

• Gather reports and documents from service providers

• Keep clients updated regarding assistance progress

• Manage case details in the case management system

Requirements:

• Bachelor's degree or diploma in relevant field

• At least two years in customer service roles

• Proficient in Microsoft Word and Excel

• Strong bilingual skills in English and French

• Effective time management and ability to work independently

Leverage your bilingual abilities and customer support experience as you thrive in this Bilingual Customer Service Intake Specialist role.