Appointment Coordinator; Part-Time

Royal Oak Nissan is looking for a Part-Time Appointment Coordinator to join their team of professionals.

Working inthe dealership’s Service Department, this individual will be responsible forthe conversion of in-bound Phone and Internet opportunities with the goal ofsetting solid appointments for the service department. The Appointment Coordinator must be friendly, patient, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and feel comfortable speaking on the phone.

• Opportunity for advancement – we develop our people and promote from within.
• RRSPMatching Program.
• Forward thinking work environment.
• Employee discounts for you and your family.
• Apart of McManes Automotive.

• Answerand direct incoming calls based on the needs of the caller using a multi-linephone system.
• Greetand assist walk-in guests.
• Manageand maintain vehicle keys, and important documents.
• Alwaysrepresent Royal Oak Nissan in a courteous and professional manner in attitude and appearance and behave ethically.
• Use professional demeanor in oral and written communication with internal and external customers.
• Describingthe benefits of preventative maintenance, products and services to customers that walk in and over the phone.
• Maintainingpositive customer relations.
• Accuratedatabase management.
• Efficient handling of inbound, outbound, and internet opportunities to schedule servicedue on vehicles.
• Schedulemanagement that includes booking, rescheduling and confirming appointments.
• Ensureafter service follow up is performed.
• Customer Service outbound calls.
• Followall company and manufacturer policies, directives, and procedures.
• Comply with required health and safety regulations.
• Anyother duties assigned by management.

• Minimum2 years in a call center environment.
• Minimum3 years customer experience.
• Someautomotive/BDC experience preferred.
• Musthave basic “technical” understanding.
• Abilityto multitask and navigate different computer applications.
• Abilityto handle and understand customers’ expectations in the luxury service segment.
• Ableto manage 40-60+ telephone calls per day.
• Adaptto changing needs of department.
• Strong Verbal and Written Communication Skills, Excellent Computer Skills and,Excellent Customer Service Skills.
• Superiortelephone mannerisms and strong interpersonal skills.
• Excellent organizational, prioritizing and time management skills.
• Negotiation,and objection handling skills.

We value your privacy and are committed to maintaining the confidentiality of your application. Rest assured that your application will be received and handledwith the utmost discretion.

The Mc Manes  Automotive Group is an equal opportunity employer that welcomes all applicants. Wethank you for your interest, however, only those applicants selected for an interview will be contacted.

Thank you for considering a career at Royal Oak Nissan
!