Customer Service Representative in Casino

Become a Customer Service Representative in our thriving casino environment, focusing on delivering stellar guest interactions. Utilize your skills to promote actions and event information effectively.

Your primary responsibility will be to foster strong guest relationships through courteous and efficient service. You will tackle guest inquiries, support marketing efforts, and manage the coat check area. Your professionalism and ability to work under pressure are key to maintaining a positive guest experience.

Key Responsibilities:

• Provide courteous service while interacting with guests

• Promote ongoing casino promotions and events

• Resolve guest complaints or escalate to management

• Assist guests in understanding game rules and promotions

• Ensure privacy and confidentiality of guests' information

Requirements:

• High School Diploma is required

• Prior experience in guest services is advantageous

• AGLC certifications including Proserve and Lotto Learn

• Knowledge of Microsoft Office tools required

• Willingness to work flexible hours as needed

Support our commitment to excellent service and guest satisfaction as part of our casino team.