Transfer Coordinator, Alberta; Summer
Location: Banff
Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life‑changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people – both employees and guests – who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general.
CMH is where mountain magic happens!
- Safety as a cornerstone.
- Share our passion – every day.
- Always act with integrity.
- We work as a team.
- Aim for best.
- Balance our social, fiscal, and environmental responsibilities.
- The opportunity to build lifelong friendships with staff and guests from around the world.
- Working for a company that stands behind its mission, vision, and values.
- An inclusive and rewarding company culture where employees are valued and supported.
- Explore and work at a world‑class mountain destination.
- Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
- Work with hospitality professionals that take pride in providing a high‑end guest experience.
- An opportunity to grow and learn in a work environment that promotes feedback and development.
- Discounts with brand partners and on CMH merchandise.
- Opportunities to heli‑hike and heli‑ski, as available.
CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
Visit to learn more.
Position Title:
Transfer Coordinator
Company Name: CMH Heli‑Skiing & Summer Adventures
Reports To:
Manager, Transportation
Locations of Work:
Banff Alberta
Job Status:
Casual, seasonal from late‑June to early‑September
FLSA Status:
Non‑Exempt
Date of Last Review:
February 2024
Desired
Start Date:
Late‑June 2024
Transfer Coordinators are CMH’s first contact with guests while travelling from key meeting points to CMH staging areas. As the CMH representative on board the motor coach, responsibilities include a variety of administrative and safety‑related tasks, as well as logistics management and customer service. The Transfer Coordinator is a seasonal/casual position. The CMH summer season runs from late‑June to early‑September. This position calls for schedule flexibility throughout the operating season.
Essential Duties and Responsibilities- Complete trip reports, activity program forms, and safety requirements.
- Circulate digital guest feedback survey.
- Communicate transportation updates with the lodge and department manager.
- Act on guest requests and inquiries.
- Host guests with confidence and a positive, outgoing presence.
- Solve logistical challenges and adapt to changes in a solution‑focused manner.
- Post‑secondary education in tourism, preferred.
- Experience as a tour guide or group leader, or equivalent experience in the service industry.
- Experience with high‑end or luxury customer service, preferred.
- Demonstrates integrity, discretion, and problem solving.
- Has clear attention‑to‑detail with a strong work ethic.
- Seeks and embraces new processes and ideas to help the company succeed.
- Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
- Communicates in an effective and timely manner and incorporates diverse viewpoints into communications.
- Able to openly receive and act on feedback.
- Takes initiative and demonstrates the ability to make quick, informed decisions.
- Able to prioritize tasks in a complex and fast‑paced environment with seasonal workload fluctuations and changing priorities.
- Trustworthy, goal‑oriented, respectful, and self‑directed in completing the core functions of the role.
- Sees tasks through to completion including follow‑up on any identified issues.
- Uses industry and company expertise to advance CMH’s goals and values while enhancing the guest experience.
- Is inclusive of differences in people and perspectives to best serve employees and…
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