Guest Services Representative

The Elbow River Casino is a first class entertainment establishment. We set ourselves apart from our competition with a great location, superior gaming and entertainment experiences, quality food services, and setting high standards for our delivery of customer service. We are committed to our employees in providing fair and equitable treatment, good working conditions, opportunities for advancement, and competitive compensation.

Within the casino, Customer Service is a fast-paced, diverse, always evolving atmosphere. Our focus on customer service and guest experience is essential in rounding out the entertainment offerings at the casino.

The role of the Guest Services Representative is to ensure that the guest receives the best possible service.

• Perform cash out functions at the end of each shift.
• Keep work areas clean and tidy.
• Maintain a professional appearance.
• May be required to perform opening or closing duties.
• Assist in the responsible beverage service for guests.
• Perform Lottery Sales and Redemptions.
• Handle guest questions or concerns with professionalism and respect.
• Inform Supervisor of any concerns.

• Minimum 1-year experience in Customer Service.
• Some work with a point of sale system an asset.
• Must be able to work Days, Evenings, Late Nights, Weekends and Holidays

• Patience, teamwork, diplomacy, trustworthy, confidence, works well under pressure.

• Fast paced, multi-unit, highly demanding, support department.

All applicants must be have excellent communication skills.

All applicants must be able to work evening closing shifts.

All applicants must complete a background check.

All applicants must have Pro Serve.

All applicants must be 18 years of age.