Customer Care Representative at Lineage

Become a Customer Care Representative at Lineage, where you'll engage with customers and ensure exceptional service in a dynamic environment. Focus on accurate order processing and effective communication to enhance customer experience.

As a Customer Care Representative, you'll serve as the primary contact for customers, handling order entry and resolving inquiries.

Your role is pivotal in maintaining positive interactions, supporting small and medium enterprises, and achieving key performance indicators. You will also be involved in outreach initiatives, ensuring thorough and timely customer solutions.

Key Responsibilities:

• Enter orders accurately into TMS system

• Communicate ETAs and shipment status promptly

• Resolve customer inquiries and concerns professionally

• Assist in outreach activities for SMEs

• Monitor and maintain KPI metrics for service quality

Requirements:

• 2+ years in customer service, logistics preferred

• Strong attention to detail and problem-solving

• Excellent phone and email etiquette

• Proficiency in Microsoft Office and TMS systems

• Ability to multitask and manage priorities effectively

Deliver outstanding service and support growth initiatives as a Customer Care Representative with Lineage.