Customer Experience Lead at Toromont

Lead customer experience initiatives at Toromont in Concord. Drive customer satisfaction by reporting on best practices and engaging with regional operational leaders.

As a Customer Experience Lead, you will be instrumental in implementing Toromont’s customer experience strategy. This full-time role requires a blend of customer service, marketing, and operational expertise. You'll engage with various teams to enhance the VOICE of the Customer and ensure high standards for brand loyalty.

Key Responsibilities:

• Implement customer experience strategy across regions

• Analyze customer feedback and drive improvement initiatives

• Manage data collection and distribution for operational efficiency

• Conduct quarterly assessments and implement changes

• Facilitate the You’re Appreciated employee recognition program

Requirements:

• Bachelor's degree in marketing required

• 3-6 years of experience in customer experience management

• Strong analytical, leadership, and communication skills

• Proficient in Microsoft 365 and data visualization tools

• Bilingualism in English and French is an asset

Enhance customer engagement and operational effectiveness while leading change in customer experience at Toromont.