Customer Service Manager at Titanium
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-09-14
Listing for:
Titanium Logistics, Inc.
Full Time
position Listed on 2026-09-14
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Bilingual -
Management
Client Relationship Management
Job Description & How to Apply Below
As a Customer Service Manager, you will report to the Customer Development & Pricing Manager and manage daily operations. You will coach team members, address escalated issues, and cultivate strong customer relationships. Your leadership will foster a collaborative environment focused on continuous improvement.
Key Responsibilities:
• Lead and develop the Customer Service Representatives team
• Oversee daily operations and communications with customers
• Manage escalated customer inquiries and service failures
• Collaborate with internal teams to meet customer expectations
• Monitor service performance metrics and team productivity
Requirements:
• 5+ years in customer service, preferably in logistics
• 3+ years in a supervisory role
• Post-secondary education in Business or related field
• Familiarity with Transportation Management Systems
• Proficient in Microsoft Office Suite
Drive customer satisfaction and efficiency as you lead the Customer Service operations at Titanium.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×