Guest Experience Specialist

Position: Pursuit Guest Experience Specialist
Location: Banff

Elevate visitor engagement as a Guest Experience Specialist with Pursuit in Banff. You will greet guests, assist with ticket sales, and manage visitor interactions to create memorable experiences.

Pursuit is hiring for seasonal Guest Experience positions starting October 2026, with options for full-time and part-time hours. Your high level of customer service will shine while assisting guests at the Banff Gondola. This role focuses on ticketing, crowd management, and collecting guest feedback, ensuring visits are personal and unforgettable.

Key Responsibilities:

• Greet guests warmly at Banff Gondola

• Assist with ticket sales and combo packages

• Process transactions efficiently with a computerized system

• Perform crowd management and line control

• Solicit guest feedback to enhance the experience

Requirements:

• Strong customer service experience

• Knowledge of Banff Gondola and surroundings

• Attention to detail and communication skills

• Second language skills are an advantage

• Accuracy in cash handling under busy conditions

Bring your customer service skills and passion for adventure to Pursuit, making every guest experience exceptional.