Bilingual Customer Service Representative

Adecco is currently hiring a Bilingual Customer Service Representative (French/English)  to support our client’s operations within the oil & gas and retail sector. In this role, you will deliver best-in-class customer service and manage relationships with both existing and new wholesale customers across a national sales network.

Schedule:

Monday to Friday | 8 hours/day | 100% in-office
Job Type:  12-month contract | Full-time

Key Responsibilities:

Coordinate, create, and respond to  CRM activities  related to existing accounts and new account setup, including pricing and tax exemptions
Create and maintain  customer master data in D365 CRM  for Sales and Credit teams (Direct Sales, Retail, Wholesale Distributors, and fuel card accounts)
Collaborate with cross-functional teams including  Sales, Marketing, Distribution, Asset Management, Credit, and Invoicing  to support account setup and ongoing customer needs
Ensure the  accuracy, security, and reliability of customer and fuel supply information
Generate reports based on customer needs and provide  recommendations and best practices  for utilizing product management platforms

Qualifications:

Fluency in both  French and English  (written and verbal)
Post-secondary education or degree in a relevant discipline
5+ years of experience in a related field (e.g., customer service, business, sales, or marketing)
Experience providing  sales support , administrative support, or customer-facing support functions
Strong analytical skills and a high level of proficiency in  Excel , including data management and reporting
Ability to thrive in a  fast-paced, high-volume environment  while managing multiple priorities and deadlines
Tech-savvy , with the ability to quickly learn and adapt to new and complex systems, tools, and processes
Demonstrated ability to  work independently , take initiative, and proactively drive tasks to completion
Experience managing and prioritizing  backlogs , requests, or customer inquiries in a timely manner
Strong attention to detail with a focus on accuracy, quality, and follow-through
Ability to collaborate effectively with cross-functional teams while maintaining a customer-focused approach
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.