Customer Solutions Consultant at Ada

Elevate customer experiences as a Customer Solutions Consultant with Ada, focused on AI-driven service support. You’ll enhance relationships with self-service clients and ensure they maximize value from our platform.

In this role, you'll engage with SMB and MME customers, delivering exceptional customer success solutions aligned with their goals. By leveraging AI tools and automation, you’ll support actionable insights and drive retention strategies. This opportunity is integral to Ada's mission of transforming customer service excellence.

Key Responsibilities:

• Provide support for customer success inquiries at scale

• Utilize AI tools for actionable customer insights

• Design automated engagement strategies for retention

• Collaborate across departments to align resources

• Host meetings for customer support and Q&A

Requirements:

• 2+ years in customer success or consulting

• Knowledge of APIs and SaaS platforms

• Excellent communication and presentation skills

• Strong relationship-building skills with stakeholders

• Ability to thrive in a fast-paced environment

Be part of Ada's mission to redefine customer service through proactive, AI-enhanced solutions.