Customer-Focused Warranty Coordinator at Hopewell

Become a Warranty Coordinator at Hopewell and support homeowners throughout their warranty journey. This crucial role involves coordinating service requests and scheduling appointments to ensure exceptional service.

In this position, you will closely interact with homeowners, trades, and internal teams. With a focus on customer care, your responsibilities include gathering information, resolving concerns, and maintaining accurate documentation for the warranty process. Leveraging your organizational skills is key to thriving in this dynamic role.

Key Responsibilities:

• Interact with homeowners and trades via phone and email

• Schedule post-possession inspections and service appointments

• Maintain accurate work order and customer information

• Coordinate with teams to resolve homeowner concerns

• Assist in organizing warranty documentation

Requirements:

• 2+ years in customer care or warranty experience

• Knowledge of Alberta New Home Warranty is a plus

• Strong communication and relationship-building skills

• Organized and able to manage multiple priorities

• Commitment to positive homeowner experiences

Bring your customer service skills to Hopewell as you enhance the homeowner experience.