More jobs:
Customer Success Specialist
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-09-15
Listing for:
Helcim
Full Time
position Listed on 2026-09-15
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Technical Support, Client Relationship Management
Job Description & How to Apply Below
Enhance customer satisfaction as a Customer Success Specialist on Helcim's dynamic team. Foster relationships, drive product adoption, and ensure merchant success in this hybrid role.
Helcim seeks an enthusiastic Customer Success Specialist to engage with new and existing merchants. This role requires excellent communication and organizational skills, along with a problem-solving mindset to drive growth and product adoption. Your responsibilities will include facilitating onboarding, conducting outreach initiatives, and collaborating with various teams to refine success processes.
Key Responsibilities:
• Engage with merchants via email, phone, and video
• Drive account activation swiftly for new users
• Develop deep product knowledge and understand merchant needs
• Act as an ambassador, ensuring timely follow-ups and expectations
• Collaborate with internal teams to enhance onboarding experiences
Requirements:
• Experience in SaaS, technology, or financial services
• Strong written and verbal communication skills
• Proficient in G Suite applications
• Self-motivated with strong time-management skills
• Familiarity with customer success or sales roles
Capitalize on your customer engagement skills at Helcim to help merchants thrive.
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