Senior Customer Success Manager
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-09-15
Listing for:
Hootsuite
Full Time
position Listed on 2026-09-15
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Elevate high-value customer relationships as Hootsuite’s Senior Customer Success Manager in a bilingual (French/English) role. Leverage your robust expertise in social media for impactful client success.
In this 12-month contract role, you will be responsible for nurturing relationships with Fortune 1000-sized businesses. You'll guide these clients in achieving their goals within social media, ensuring optimal use of Hootsuite’s products. Your proactive communication and collaborative efforts will help deepen customer engagement and account strategies.
Key Responsibilities:
• Lead relationship management for high-value customers
• Ensure successful customer onboarding processes
• Provide strategic insights on product usage and social media
• Conduct success reviews and value workshops
• Drive account expansion strategies with the team
Requirements:
• Extensive experience in customer-facing account management
• Thorough knowledge of SaaS and social media demands
• Excellent communication and collaboration skills
• Results-driven with strong influence abilities
• Commitment to continuous learning and adaptation
Utilize your skills in a dynamic environment to enhance client success and retention at Hootsuite.
Position Requirements
10+ Years
work experience
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