Customer Support Specialist

Position: Actionstep Customer Support Specialist
Join Actionstep's dedicated team as a Customer Support Specialist, where your knack for problem-solving in the SaaS space drives success for legal professionals. This role supports Pacific and Mountain time users effectively.

In this fast-paced environment, you’ll engage directly with users to mitigate issues and respond to inquiries promptly. Your experience in managing customer ticket queues and collaborating with internal support teams will be crucial to resolving queries efficiently, enhancing user satisfaction.

Key Responsibilities:

• Address customer inquiries through phone, email, and live chat

• Maintain a prioritized ticket system to ensure effective support

• Resolve issues while providing updates to users

• Escalate more complex inquiries to the appropriate teams

• Collaborate with teams to document product knowledge clearly

Requirements:

• At least 3 years of customer-facing experience in support roles

• Proven expertise in Tier 1 and Tier 2 support systems

• Excellent verbal and written communication skills

• Comfort with technical systems and fast learning

• Adaptable to changing business needs and priorities

Contribute to outstanding customer service as a vital member of Actionstep.