Customer Care Coordinator

Enhance homeowner experiences as a Customer Care Coordinator with Brookfield Residential in Calgary. This role centralizes service coordination, addressing homeowner inquiries and ensuring timely resolutions.

As a Customer Care Coordinator, you will manage day-to-day administrative tasks under the Customer Care Manager’s direction. Your responsibilities will include monitoring service requests, communicating with customers, and liaising with trades and suppliers. This position requires strong organizational and communication skills to ensure homeowner satisfaction throughout the service process.

Key Responsibilities:

• Serve as a central information point for service teams

• Create and report on Customer Service Work Orders

• Prioritize service workloads and follow up timely

• Facilitate communication between stakeholders

• Ensure prompt response to incoming service inquiries

Requirements:

• Minimum 3 years in service administration

• Proficient in computer skills

• Excellent verbal and written communication

• Customer service orientation is essential

• Construction knowledge is an asset

Bring your administration expertise and customer focus to enhance Brookfield Residential's homeowner services in Calgary.