Technical Customer Service Representative

Join Canadian Fiber Optics as a Technical Customer Service Representative, offering vital assistance to both residential and business accounts. Your expertise will drive customer satisfaction and loyalty.

We are looking for a dynamic Customer Service Representative with exceptional communication and problem-solving skills. This role focuses on technical troubleshooting, assisting clients with service issues, and guiding them through service upgrades. You will play a crucial role in enhancing customer experience while managing account inquiries.

Key Responsibilities:

• Provide effective solutions via various communication channels

• Troubleshoot and resolve Wi-Fi and service interruptions

• Support customers through technical and billing inquiries

• Maintain documentation in the CRM system

• Exceed performance metrics for quality service

Requirements:

• At least 2 years of experience in similar roles

• Strong verbal and written communication skills

• Detail-oriented with problem-solving capability

• Team-oriented with the ability to work independently

• Experience in technical support or fiber optics is a plus

Drive customer engagement and satisfaction at Canadian Fiber Optics while embracing an agile and energetic work environment.