Customer-Focused Service Specialist

Position: Customer-Focused Service Specialist Role
Elevate your career with London Drugs as a Service Specialist focused on superior customer experience. This role is crucial in assisting customers and supervising store operations in a dynamic environment.

As a Service Specialist, you'll be responsible for providing assistance across the General Sales area. You will handle customer issues and oversee the front-end operations, including managing cashier coverage and replenishing supplies. Your ability to deliver high-quality service under pressure is essential in creating a welcoming shopping environment.

Key Responsibilities:

• Assist customers with inquiries and concerns

• Monitor and manage front-end cashier activities

• Maintain adequate front end supplies and change float

• Answer calls for customer support at checkouts

• Train team members on service protocols

Requirements:

• Proven customer service experience

• Strong communication and interpersonal skills

• Ability to handle stress and resolve conflicts

• Supervisory experience is a plus

• Availability for a flexible schedule including weekends

Bring your customer service skills and leadership abilities to London Drugs and make a difference every day.