Xplore Customer Experience Specialist

Join Xplore as a Customer Experience Specialist and transform the way customers connect with broadband services. This role emphasizes both customer support and technical troubleshooting.

Xplore Inc. is looking for dedicated individuals to enhance the customer experience within our Customer Care team. As a Customer Experience Specialist, you will directly assist Xplore customers with service needs and technical support. No previous technical support is required as you will receive training to develop your skills.

Key Responsibilities:

• Deliver knowledgeable support to customer inquiries

• Troubleshoot foundational technical issues for Xplore services

• Guide customers through service adjustments and account changes

• Identify customer needs and suggest suitable products

• Maintain accurate documentation of customer interactions

Requirements:

• Bilingual in French and English preferred

• Previous experience in customer service is beneficial

• Strong comfort level with technology and troubleshooting

• Effective communication and interpersonal skills

• Self-motivated with strong organizational abilities

Help improve the broadband experience at Xplore by providing exceptional customer support!