Calgary Reservations Agent CRMR

Position: Calgary Reservations Agent for CRMR
Join the Canadian Rocky Mountain Resorts team in Calgary as a Reservations Agent, embracing a casual role focused on exemplary guest service. Manage the reservation process with accuracy and insight.

This position is integral to ensuring guests have a memorable experience from their first interaction. Collaborate with the Reservations Supervisor and other departments to meet revenue objectives while maintaining a commitment to service excellence.

Your role will involve promoting accommodations and providing accurate information about resort offerings.

Key Responsibilities:

• Professionally respond to inquiries through multiple channels

• Create and confirm guest reservations with precision

• Recommend accommodations, services, and local attractions

• Ensure accurate record keeping of guest communications

• Work alongside various teams for operational success

Requirements:

• Background in hospitality or similar customer service roles

• Proficient at managing inquiries via telephone

• Strong organizational skills for priority management

• Familiarity with systems like Opera Cloud is an asset

• Basic knowledge of the Canadian Rockies enhances service

Bring your service skills and attention to detail to the forefront of CRMR's guest experience in Calgary.