Guest Services Agent - Season Pass Distribution

Guest Services Agent - Season Pass Distribution

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill a unique full-time seasonal position of Guest Service Agent – Season Pass Distribution out of our Calgary office.

This individual will own the project of printing and mailing Season Passes toour valued members. The ideal candidate will have a high level of attention to detail, efficiency and a can-do attitude. This seasonal project will begin now and run until early December! Come join our teamand enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much more!

You Will:

• Printand distribute Season Passes in accordance with guest purchases.
• Reviewand approve Season Pass photos via the internal upload system, ensuring compliance with photo standards.
• Accurately verify the status of Season Pass barcodes.
• Prepare and process bulk mailings of Season Passes to guests.
• Collaborate closely with the local IT team to support technical needs related to Season Pass distribution.
• Regularly communicate progress updates on Season Pass printing to the Guest Services Manager.
• Fostera positive and professional office environment through strong collaboration with colleagues, guests, and internal teams.
• Knowand adhere to the policies, rules and protocols outlined in the RCREmployee Handbook.
• Knowand follow all safe work procedures included in the Safety Management Program.
• Knowand comply with all expectations of the Injury Management/Return-to-Work Programs.
• Perform other tasks and duties as assigned.

You Have:

• Proven experience in a customer service role, preferably within an office environment (considered an asset)
• Experience working in computer-based systems (an asset)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Point-of-Sale (POS) systems (required)
• Strong attention to detail with a track record of producing accurate,high-quality work (required)
• Previous experience in a resort, mountain, or similar outdoor recreation setting(an asset)
• Flexibility to work various shifts, including weekends, evenings, and holidays
• Abilityto work on-site full-time (remote work is not available for this position)
• Capacity to perform prolonged computer-based tasks and lift up to 50 pounds asneeded
• Agenuine passion for sports, outdoor activities, and mountain environments

Whether it’s the mountain culture or just a love for skiingor boarding, Resorts of the Canadian Rockies is the place to be. We are anequal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however only those candidates selected for an interview willbe contacted.

By joining RCR, you will become part of a passionate and dedicated team that works together to provide our guests with the best vacation and recreation experience possible.