Customer Service Representative

Company:
Finning Canada
Number of Openings: 1
Worker Type:
Permanent

Position Overview

Location:

Calgary, AB

Schedule:

Monday to Friday
Work Arrangement:
Full-Time, In Office
Build Your Career with Us  Are you a customer-focused professional who thrives in a fast-paced environment? Do you enjoy helping customers find the right equipment and solutions to keep their projects moving? We are looking for a Customer Service Representative to join our Calgary team and serve as the first point of contact at our rental counter.
In this role, you will work directly with customers, process rental and sales transactions, support equipment inquiries, and help ensure a positive customer experience from start to finish. If you enjoy building relationships, solving problems, and working in a dynamic environment, we'd like to hear from you.
What You'll Do   Deliver exceptional customer service at the rental counter, ensuring every customer receives prompt and professional support
Assist customers in person and over the phone with equipment inquiries, rentals, and purchases
Promote and sell rental products, equipment, and services that meet customer needs
Prepare rental contracts, sales agreements, and supporting documentation
Process equipment returns and close rental contracts accurately and efficiently
Maintain accurate records and ensure all paperwork is completed and up to date
Utilize internal systems to process transactions, check equipment availability, and manage customer inquiries
Support purchasing activities and maintain knowledge of purchasing procedures
Assist with basic equipment servicing and coordination as required
Work collaboratively with branch operations and service teams to support customer needs
What We're Looking For  Required

Skills & Qualifications   Exceptional customer service and communication skills
Strong attention to detail and accuracy
Ability to multitask and prioritize in a busy environment
Comfortable working under tight deadlines and managing multiple customer requests
Strong problem-solving and organizational abilities
Ability to learn technical products and equipment applications
Comfortable interacting with customers from construction, industrial, and related industries
Ability to adapt to changing priorities throughout the day
Experience   Several years of direct sales and customer service experience
Experience in equipment rental, construction, industrial, automotive, or related industries is considered an asset
Experience preparing contracts, processing transactions, and managing customer accounts is preferred
Why Join Us?
Stable Monday-to-Friday schedule
Collaborative and supportive team environment
Opportunity to develop product knowledge and industry expertise
Engaging role with direct customer interaction
Career growth opportunities within a well-established organization
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.