Senior Customer Service Specialist at PNC

Elevate your career with PNC as a Senior Customer Service Representative Specialist, based remotely. This role requires strong problem-solving skills and proficiency in customer management across multiple channels.

PNC seeks an experienced professional who will support a sophisticated client base within the Treasury Management Care Center. As a Senior Customer Service Specialist, you'll leverage advanced tools and skills, dealing with inquiries in a fast-paced environment. Your focus will be on delivering solutions while maintaining high customer satisfaction consistent with PNC's core values.

Key Responsibilities:

• Handle advanced customer service inquiries for complex products

• Investigate and resolve issues efficiently across multiple channels

• Deliver the CARES model to enhance customer experiences

• Document and minimize customer interactions effectively

• Mentor and coach the customer service team as needed

Requirements:

• Requires 3+ years of relevant experience

• Associates degree or equivalent experience

• Bilingual in Spanish is strongly preferred

• Ability to manage multiple priorities effectively

• Proven problem-solving and decision-making skills

Utilize your expertise in customer service and relationship building with PNC to drive exceptional client experiences.