Customer Service Agent

Position: Customer Service Agent (16-Month Contract)
Seeking a Customer Service Agent for a fixed 16-month contract starting June 2026. Provide dedicated client support through effective communication, ensuring a seamless customer experience.

As a vital contact for consumers, you’ll manage inquiries during Account Managers' absences and oversee the processing of orders in SAP. Strong communication is key as you’ll liaise with logistics to ensure timely product dispatch. Additionally, your role involves resolving customer issues empathetically and leading by example with invoicing accuracy.

Key Responsibilities:

• Respond to customer emails and phone calls

• Process and record orders in SAP

• Keep customers informed about order status

• Manage complaints within quality standards

• Collaborate with logistics for smooth operations

Requirements:

• Preferred Bachelor's Degree

• Excellent verbal and written communication skills

• Import/export background essential

• Strong problem-solving and decision-making abilities

• Capable of working effectively both independently and in teams

Leverage your communication skills to ensure high-quality service and support throughout the contract duration.