Lead Customer Experience

Become a key player in customer relations with Scotiabank as a Customer Experience Lead located in Calgary, Alberta. Manage a dynamic team and advocate for exceptional service.

As a Customer Experience Lead, you will guide the Retail Service team, ensuring that customer needs are prioritized. This role involves substantial teamwork and communication skills, as you’ll be responsible for addressing customer escalations and driving successful service initiatives. Your leadership will inspire your associates and promote Scotiabank’s values.

Key Responsibilities:

• Manage and lead Customer Experience Associates

• Foster customer relationships for service excellence

• Act as Officer in Charge, managing emergencies

• Enhance overall branch success through service initiatives

• Assist in implementing procedural changes

Requirements:

• Proven leadership and coaching capabilities

• Strong customer service orientation

• Management experience with team scheduling

• Excellent communication abilities

• Flexibility in work scheduling

Lead a committed team towards exceptional service at Scotiabank in Calgary.