Warranty Service Coordinator at Hopewell

Join Hopewell as a Warranty Coordinator, where you'll play a pivotal role in homeowner care. Focus on coordinating service requests and resolving warranty issues with dedication.

This position supports the warranty journey by collaborating with homeowners, trades, and internal departments. Your expertise in customer care will allow you to deliver exceptional service, ensuring a smooth process for inspections and appointments. You're essential in maintaining documentation and managing customer inquiries.

Key Responsibilities:

• Deliver high-level service through phone and email interactions

• Schedule homeowner service appointments and inspections

• Maintain accurate service systems documentation

• Collaborate with teams to address homeowner concerns

• Organize and file warranty documentation effectively

Requirements:

• Minimum 2 years in customer service or warranty roles

• Familiarity with Alberta New Home Warranty processes preferred

• Exceptional communication and relationship-building skills

• Ability to manage multiple tasks efficiently

• Strong commitment to customer satisfaction

Step into a rewarding role at Hopewell and elevate the homeowner experience.