Calgary Customer Success Specialist

Join our Calgary office as a Customer Success Specialist, where you will engage directly with customers to enhance their experience. This in-person role centers on troubleshooting and onboarding while ensuring overall satisfaction.

You'll address inquiries through phone and email, focusing on effective customer onboarding to maximize their use of Mikata's software.

Your role requires collaboration with teams across the organization to ensure customer success and retention. Building relationships with healthcare providers is a key aspect of your responsibilities.

Key Responsibilities:

• Help customers resolve queries via phone and email

• Onboard new clients to our software solutions

• Demonstrate product benefits through live presentations

• Maintain relationships with medical professionals

• Collaborate with internal teams for customer alignment

Requirements:

• Background in a medical practice is essential

• Experience with EMR systems

• Strong verbal and written communication skills

• Self-motivated with a focus on results

• Ability to think critically and solve problems

Thrive in a role where you significantly contribute to customer satisfaction within healthcare.