Duty Manager

The Glencoe Club
636-29 Ave SW
Calgary, AB , CAN

Description
The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.

If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

We are seeking proactive and customer focused, part-time Duty Managers, to join our Member Services Team. As a Duty Manager you will play a pivotal role in ensuring smooth day-to-day Club operations, delivering outstanding customer service, and maintaining a safe and welcoming environment for all members and guests. You will be an essential member of the team, serving as a frontline representative of Club management and efficiently addressing inquiries and concerns from members, employees, and guests.

If you are looking for an opportunity to apply your leadership, problem-solving, and customer engagement skills, we want to hear from you!

Responsibilities:

Ensure the safety and well-being of members, guests, and employees by applying fire, safety, accident prevention, first aid, and emergency response procedures, while conducting regular facility inspections and enforcing safety standards

Oversee daily facility operations to maintain a clean, safe, well-maintained, and welcoming environment, ensuring equipment and amenities are operational and ready for use

Serve as a visible and approachable leadership presence, responding promptly to member, guest, and employee concerns, resolving disputes when needed, and delivering exceptional customer service

Uphold Club policies, rules, and standards of conduct, ensuring compliance and documenting incidents, violations, maintenance issues, and member feedback as required

Develop proficiency in Club systems, including Northstar, System Admin, and Resolver, to support membership services, program registrations, operational processes, and incident management

Collaborate with departments across the Club to support events, promotions, and daily operations, while maintaining required certificates and cross-training to provide frontline coverage and operational support to other departments, as needed

Qualifications:

High school diploma is required

Previous supervisory or leadership experience in a recreation, customer service, or similar environments is an asset

Demonstrated leadership, decision-making, and problem-solving skills, with the ability to remain calm and effective during emergencies and challenging situations

Excellent verbal and written communication skills, with the ability to build positive relationships and interact professionally with members, guests, employees, and stakeholders of all ages

Strong working knowledge of Microsoft Office and the ability to learn and utilize facility management, membership, and incident management software

Knowledge of health, safety, and emergency response procedures, including the ability to enforce policies and promote a safe environment

Must be comfortable standing or walking during the length of shift, be able to lift supplies weighing up to 50lbs and be able to respond quickly to incidents and operational needs throughout the facility

Current Pro Serve, First Aid, and CPR certifications are considered assets

Why choose us:

An inclusive and diverse working…