Connection Centre Guide

We are looking for a Connection Guide to join our team!

As a Guide, you are more than a reservation specialist — you are the first point of contact in a guests wellness journey. You create a simple, welcoming path to wellness, helping guests access meaningful moments of connection with nature, themselves, and others.

• Guide guests through resort and spa bookings with clarity and care across phone and email channels.

• Make the experience simple and seamless from first inquiry to confirmed reservation.

• Anticipate needs and remove friction before it arises.

• Listen with intention to understand each guest’s unique wellness goals.

• Offer personalized recommendations aligned with their preferences and comfort.

• Hold space for questions, concerns, and special requests with empathy and confidence.

• Develop a deep understanding of our spa experiences, environments, and philosophy.

• Speak naturally and authentically about what makes our approach to wellness unique.

• Help guests choose experiences that support rest, connection, and renewal.

• Support individual and team goals through thoughtful guidance and service excellence.

• Accurately document guest interactions to ensure continuity of care.

• Uphold privacy, compliance, and operational standards with integrity.

• Warm, grounded, and naturally welcoming.

• A clear communicator who makes complex information feel simple.

• Passionate about wellness, hospitality, and creating meaningful experiences.

• Comfortable guiding conversations toward booking decisions without pressure.

• Motivated by contributing to a collaborative, supportive team environment.

Experience in hospitality, spa, wellness, or contact centres is an asset — but your ability to connect authentically matters most.

• Day, afternoon, or evening shifts, including weekends and statutory holidays.

• Office-based role in downtown Calgary.

• A collaborative team culture rooted in respect, trust, and shared success.