Customer Relations Representative Air

Elevate your career with Air Canada as a part-time Customer Relations Representative in Calgary, Alberta. Your ability to demonstrate empathy and active listening will be crucial in building customer relationships.

Air Canada is seeking dedicated candidates for the Customer Relations Representative role. This position emphasizes a strong customer service background, requiring candidates to respond compassionately to customer inquiries via phone and email. You'll need to take ownership of concerns and provide appropriate solutions while aiming to meet established targets for customer satisfaction.

Key Responsibilities:

• Evaluate customer concerns with thorough research

• Respond to inquiries with compassion and care

• Own customer issues and follow up with solutions

• Meet or exceed satisfaction targets consistently

• Provide feedback for continuous improvement

Requirements:

• High school diploma or equivalent required

• Strong customer service and problem-solving skills

• Excellent interpersonal and time-management abilities

• Must work independently across varied shifts

• Ability to adapt to procedural changes

Launch your customer service journey with Air Canada, focusing on empathy and satisfaction.