Groundworks Appointment Center Specialist

Enhance your career with Groundworks as an Appointment Center Specialist in Calgary. Engage customers through inbound and warm outbound calls while providing exceptional service every day.

At Groundworks, we're seeking driven individuals to join our team in the Calgary office.

This role offers a supportive environment where you can showcase your communication skills and make a real impact. Ideal candidates should have over a year of customer service experience and a positive attitude to thrive in a dynamic setting.

Key Responsibilities:

• Answer inbound calls and make warm outbound calls

• Maintain accurate customer information in the system

• Adapt quickly to changes in work strategy

• Foster positive customer relationships through effective communication

• Perform additional duties as assigned by supervisors

Requirements:

• Minimum 1+ years of customer service experience

• Excellent phone skills and a competitive nature

• Comfortable with computer usage and data entry

• Ability to work flexible shifts, including evenings and weekends

• Strong motivation and adaptability in a fast-paced environment

Build your future with Groundworks and utilize your communication skills to enhance customer relationships.