Customer Service Specialist at Dal-Tile

Elevate your career with Dal-Tile as a Customer Service Specialist in a supportive environment. Serve walk-in customers, manage inquiries, and ensure order accuracy in this dynamic role.

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a dedicated Customer Service Representative II. This role focuses on high-volume inbound calls while providing meticulous customer account management and order processing. Candidates should possess strong communication skills and thrive in a fast-paced, team-driven atmosphere.

Key Responsibilities:

• Manage customer accounts with order entry and status inquiries

• Handle a high volume of inbound calls using ACD

• Process sales orders, faxes, and maintain reporting

• Collaborate with internal teams to resolve order issues

• Participate in special projects as required

Requirements:

• High School Diploma or GED equivalent

• 3+ years of call center or customer service experience

• Preferred knowledge in customer account management

• Proficiency in Word and Excel

• Strong organizational and problem-solving skills

Bring your customer service expertise and interpersonal skills to Dal-Tile and contribute to our exceptional service excellence.