Appointment Center Specialist
Job Description & How to Apply Below
Calgary, AB:
Full time:
Posted Today:
JR112289
** Ready to build your future?
** We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a
** Top Workplace,
** we're looking for top talent to fuel our
** mission: to protect, repair, and improve our customers’ greatest asset – their home.
**** But what makes us a great place to work?
** Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and
** company ownership equity.
** Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success.
** Apply today!
** The Appointment Center Specialist is responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.
** Duties and Responsibilities
*** Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!
* Must be positive and motivated with excellent communications skills
* Ability to adapt quickly to changes in work strategy
* Maintain customer information
* Performs other duties as assigned.
* It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
** Qualifications
* ** Good phone skills and a competitive nature
* Must be comfortable using computers
* 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment
** What We Provide
*** Competitive Pay
* Employee Company Ownership Opportunities
* Industry Leading Training Programs
* Leadership Development and Career Growth Tracks
* Comprehensive and Affordable Benefits Package
* Top Workplace with Award Winning Culture
** Working Conditions
*** This role will sit onsite in our Calgary office.
* Base pay is $20/hr. plus uncapped commission.
* Hours of Work:
Full-time, 40 hours per week. Schedules may include weekdays and weekends and will be assigned based on operational needs. Flexibility to work varying shifts, including evenings and weekends, is required.
** Physical Requirements
** Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. Entering text or data using a keyboard.
** What We Provide
*** Competitive Pay
* Employee Company Ownership Opportunities
* Industry Leading Training Programs
* Leadership Development and Career Growth Tracks
* Comprehensive and Affordable Benefits Package
* Top Workplace with Award Winning Culture
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