Auto Claims Specialist

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We’re looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialists I. As the first point of contact for customers reporting claims to ICBC, you’ll provide helpful, professional support while guiding customers through the initial claims process. You’ll gather first notice of loss information, initiate claim files, resolve straightforward claims at first contact when appropriate, and connect customers with the appropriate team when additional assistance is required.

• Respond to customers reporting automobile claims and provide professional, customer-focused service.
• Initiate claim files and gather first notice of loss information accurately and efficiently.
• Ask appropriate questions to obtain the information required to support the claims process.
• Clearly communicate information to customers by phone and email.
• Support customers through emotionally sensitive situations with empathy and professionalism.
• Resolve straightforward claims at first contact when appropriate.
• Direct customers and claims to the appropriate team when further assistance is required.
• Accurately manage information while handling multiple tasks and customer interactions.
• Adapt to changing priorities in a fast-paced, high-volume contact centre environment.
• Provide customers with information about relevant company products and services in a positive and professional manner.

• A minimum of 2 years of customer service experience in a contact centre, insurance, telecommunications, financial services, or a comparable customer-focused environment.
• Strong verbal and written communication skills, with the ability to communicate effectively with customers by phone and email.
• Ability to handle emotionally sensitive customer interactions with empathy and professionalism.
• Strong multitasking and time-management skills, with the ability to adapt to changing priorities in a fast-paced, high-volume environment.
• Ability to provide information about company products and services in a positive and professional manner.
• Ability to type a minimum of 35 words per minute with 90% accuracy.
• Candidates must achieve medium proficiency, within the 31st–70th percentile or higher on both the Call Center Listening and Data Entry assessments.
• Previous experience working in a call centre or contact centre environment.

These positions will be based in one of the following offices:
Surrey, Vancouver, Chilliwack, Prince George, Kelowna, Kamloops, or Victoria. Candidates may indicate their preferred location or locations; however, preferences cannot be guaranteed. Final work locations will be determined based on organizational requirements.

The work arrangement is remote within British Columbia, with one required visit to your primary office each month.

Our contact centre operates seven days a week, Monday through Sunday. Shifts are assigned based on business needs, so flexibility with scheduling is important.

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Checkout our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make…