Customer Service Agent; French Speaker

Position: Customer Service Agent (French Speaker)
This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement
Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
Showcase passion and connection with the nooks and crannies product
Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
Build a network of support and trust with our awesome customer support team!
Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience
Benefits   Comprehensive Benefit Plans
Generous Parental & Family Leave
Competitive 401k Match
Paid Time Off & Volunteer Time Off
Ownership Through Equity
100% of Donations to Charity Matched
Remote Friendly Company
Highly Discounted Fitness Membership
We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQAre you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle.

You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful

Zendesk, Live Agent or Jira experience is a plus Excitement to learn new technologies and help customers succeed

Proven success in a fast-paced support environment

Fluent in written and spoken French Fluent in written and spoken English3+ years of customer support experience

Bachelor's degree or an equivalent combination of education and experience

Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software

Driven to dig into the details of a system or process to solve customer problems

Displays a passion for what you do while upholding personal and corporate integrity

Excellent communication and interpersonal skills

Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative

You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed

You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly

You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle

You’re not bound by convention - your success- and much of the fun-lies in developing new ways to do things

You earn trust - you listen attentively, speak candidly, and treat others respectfully

You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking