Client Service Manager II

• this opportunity is open to candidates in Calgary, Alberta and the surrounding area as the successful candidate will be supporting clients in this area *

Are you ready to embark on a mission that's reshaping the global food system?

Join TELUS Agriculture and Consumer Goods (TAC)—a cutting-edge SaaS innovator building the data foundation that connects farmers, suppliers, and enterprises across the entire agricultural supply chain. We're solving problems that have fragmented this industry for generations: creating transparency where opacity existed, driving efficiency where inefficiency was accepted as normal, and empowering agricultural enterprises with insights they've never had access to before.

We're not just building software. We are an inspired collective on a mission to establish the most trusted, efficient, and transparent food system in the world—and we're doing it through technology that genuinely matters to the people who feed us.

The Client Success team at TELUS Agriculture & Consumer Goods is the voice of our customers and their strongest internal advocate. We partner with companies across the entire supply chain—from seed manufacturers and family farms to multinational consumer goods corporations—helping them unlock the full value of our digital solutions.

As a Client Success Manager II
, you'll build deep, trust-based relationships with agricultural enterprises and supply chain partners who rely on our platform to optimize yields, reduce waste, improve sustainability, and create more efficient, transparent value chains. Your work directly impacts how producers and enterprises operate, compete, and contribute to a more resilient food system.

This is where cutting-edge technology meets real agricultural challenges—and you'll be the bridge between them.

• Build and cultivate deep, trust-based relationships with assigned agricultural clients across the supply chain, serving as their primary point of contact and strongest internal advocate. Your credibility and authentic understanding of agriculture will be the foundation of these partnerships.
• Develop a comprehensive understanding of each client's contracts, business objectives, challenges, and success criteria—translating their agricultural needs into clear KPIs and measurable outcomes tied to real farm and supply chain operations.
• Onboard new clients and proactively engage existing clients through product demonstrations, training, and regular business reviews to ensure they're maximizing value from our solutions. Help agricultural enterprises understand how our platform solves their most pressing operational and sustainability challenges.
• Monitor client usage, health metrics, and engagement patterns to identify expansion opportunities and at-risk accounts, taking swift action to keep customers focused on successful delivery and continuous value realization.
• Collaborate cross-functionally with sales, product, engineering, and support teams to resolve client issues, coordinate solutions, and advocate for customer needs internally. Act as the voice of the agricultural industry, bringing customer insights to our product and engineering teams to ensure our platform stays ahead of real industry needs.
• Identify and pursue upsell and cross-sell opportunities based on evolving client needs and market trends, driving revenue growth and deeper partnerships within the agricultural value chain.
• Stay current with industry trends, TAC's product roadmap, and best practices in client success management to position yourself as a trusted advisor to clients navigating an evolving agricultural landscape.
• Gather and communicate Voice of Customer feedback internally on a regular cadence, ensuring client…