Program Coordinator, Client Services and Intake

Centre for Sexuality is a nationally recognized community-based organization delivering programs and services to normalize sexuality and sexual health across an individual’s lifespan and we partner with individuals and organizations for the benefit of our clients and communities.

Sexual well-being for all is at the core of what we do. We teach, we train, and we advocate to support healthy bodies, healthy relationships, and healthy communities. We provide education, training, and counselling for everyone and have been leading the way in the areas of sexuality, healthy relationships, human rights, gender identity, sexual orientation, equality, and consent for over 50 years.

The Client Services and Intake Coordinator is the first point of contact for clients, visitors, and community partners at Centre for Sexuality (C4S). This role helps create a welcoming, respectful, inclusive, and trauma-informed environment while connecting individuals with appropriate information, programs, and services.

The position coordinates initial counselling intake processes, including responding to inquiries, completing preliminary service-fit assessments, facilitating referrals, supporting intake documentation, and processing payments. The role also provides front desk and general office administration, including inventory management, supply coordination, and building-related requests.

Through responsive client service, organized intake processes, and reliable administrative support, the Client Services and Intake Coordinator contributes to an accessible and positive experience for everyone engaging with C4S.

As our successful candidate, you will:

• Greet clients, visitors, and community partners in a warm, professional, and trauma informed manner.
• Provide information, basic support, and referrals to all walk ins, phone calls and email requests.
• Respond to email and phone call inquiries and questions about sexual health, sexuality and healthy relationships.
• Answer and direct incoming phone calls and emails, responding to general inquiries about programs and services in a timely manner.
• Maintain up-to-date service and referral lists with accurate contact information.
• Support client intake processes, including:
• Monitor and respond to intake inquiries, ensuring timely follow-up with prospective clients
• Develop process for and complete pre-intake assessments to ensure counseling requests are best met by C4S counselors and/or referred to alternate organization if needed
• Support counselors when needed with scheduling and waitlist management
• Consult with counseling staff and manager regarding urgent or high-risk situations as required
• Providing intake forms and assisting clients in completing documentation as needed
• Collecting client evaluations as needed
• Processing payment for C4S counseling sessions.
• Maintain a calm, clean, organized, and welcoming reception area.
• Manage visitor sign-in procedures and support office safety and confidentiality practices.

• Monitor inventory and coordinate supply orders, including external supply requests.
• Serve as one of the primary points of contacts for building management, submit tickets for maintenance when required.

Qualifications and Attributes required:

• A post-secondary education in social work, administration, human services, or a related field is an asset.
• Minimum 1-2 years of experience in intake, client support/systems navigation, client assessments and/or office administration.
• Knowledge of community resources and referral systems.
• Knowledge of and comfort with answering questions about sexual health, sexuality and healthy relationships.
• Strong interpersonal and communication skills, with the ability to interact professionally and respectfully with diverse clients and stakeholders.
• Excellent…