Service Advisor - Client Care Centre

Join ATB as a Service Advisor in Calgary, where your role directly impacts clients' banking experiences through exceptional service and support. This position focuses on inbound calls and client engagement.

As a Service Advisor in ATB's Client Care Contact Centre, you will utilize your customer service skills to assist Albertans with banking inquiries. Your responsibilities include providing solutions for everyday banking needs while demonstrating empathy and flexibility. Engage in enriching conversations, ensuring a high degree of professionalism and care in every interaction.

Key Responsibilities:

• Handle inbound customer calls promptly and professionally

• Provide expert advice on banking and credit products

• Adapt to varying client needs and resolve issues effectively

• Foster caring conversations to build strong client relationships

• Deliver exceptional service, exceeding client expectations

Requirements:

• 1-2 years of successful customer service experience

• Basic understanding of Canadian banking products

• Strong verbal and written communication skills

• Effective problem-solving and technical aptitude

• Ability to thrive under pressure and adapt to challenges

Make a meaningful impact on clients' financial journeys as a Service Advisor at ATB.