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Claims Service Ambassador Call Center
Job Description & How to Apply Below
Serve Wawanesa members through high-volume claims calls, using empathy and accuracy in a hybrid work environment across Canada.
As a Claims Service Ambassador, you will support exceptional, consistent claims experiences within Wawanesa’s call center. Handle inbound inquiries, first notice of loss for auto and property claims, and member communications. Apply investigative judgment, policy knowledge, and clear communication while coordinating claim-related services.
Key Responsibilities:- Answer inbound inquiries and new auto and property claims
- Guide members and stakeholders throughout the claims process
- Communicate through voice, digital, and written correspondence
- Interpret policy coverage and communicate coverage decisions
- Coordinate services with appraisers, vendors, and repair facilities
- Two to three years of customer service experience
- Exceptional empathy and concern for member satisfaction
- Ability to handle large daily call volumes
- Strong investigative, analytical, and communication skills
- Microsoft Office Suite and MS Teams proficiency
Bring accurate service, claims communication, and analytical skills to Wawanesa’s hybrid member support team across Canada.
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