Alterations Customer Service Representative

Deliver five-star customer service at David’s Bridal through clear communication, appointment support, garment care, and accurate point-of-sale transactions.

The Alterations Customer Service Representative supports successful department operations while reporting to the Store Manager. Welcome customers through phone, virtual chats, and in-person interactions. Manage customer flow, promote alterations services, and prepare garments for pickup. Address concerns confidently, escalating unresolved issues to leadership when needed.

• Welcome and service customers across phone, chats, and store interactions
• Manage appointments, customer flow, pickups, and special orders
• Press, steam, spot clean, and inspect merchandise
• Promote alterations services and personalization options
• Process accurate cash wrap transactions and maintain store standards

• High school diploma or equivalent degree
• One to two years retail experience in apparel or specialty stores
• Prior computerized point-of-sale system experience
• Prior sewing experience is helpful
• Ability to lift or move up to 10 pounds

Bring customer-focused communication, garment care, and point-of-sale accuracy to the Alterations department at David’s Bridal.