Bilingual Customer Service Rep​/Licensed Insurance Advisor

CUSSRV

2 days ago Requisition

Summary

You act as the primary contact for our travellers& partners. You create and maintain positive traveller/partner relationships. You proactively cross-sell and represent the benefits ofTuGoproducts.

• Create and maintain positive traveller/partner relationships by responding to questions/problems/changes or escalating them as appropriate.
• Respond to partner requests for assistance with locating product information, clarifying coverage questions, and confirming rate calculations. Help guide them on how best to utilize the services available to them on the Partner Platform, as well as answering questions on other claims and TuGo services.
• Sell and cross-sell
  
  TuGo’sproducts in accordance with established procedures and scripts.
• Remainup to dateon all insurance products, procedural changes, industry information, and the computer and phone systems.
• Respond to phone inquiries regarding coverage and how to make a claim.
• Achieve performance targets.
• Collaborate and communicate effectively withteam members and all other teams.
• Responsively and effectively handle issues.
• Look for ways to improve customer experience.
• Promote and model TuGo culture, values, and brand promise.
• Continuously build professional and technical expertise.
• Other duties as required.

• Degree or diploma in business or other discipline
• 2+ years of experience in a contactcentreor customer service environment
• Excellent written and verbal English plus additional language in either French, Cantonese, Mandarin or Spanish communication skills required
• Successful completion of Level One insurance licence(within1 month of start date)
• Ability to learn quickly and apply knowledge of policy wording to accurately sell policies and provide service to travellers
• A successful criminal record check is a requirement of the position as required by insurance councils for licensing
• Ability to work our9am-5pm M-F shiftand Saturdays on rotation
• Travel insurance industry experience is a highly desired asset
• Strong team player and positive contributor
• Proficient in MS Office Suite and able to learn applications quickly
• Well-developed analytical, problem-solving, and decision-making skills
• Able to consistently live our values of valued, effective and trusted
• A strong customer experience focus
• Apassion for continuous learning and professional achievement

Contact Centre Hours (Pacific time): M-F 6-5;
Sat 7-4. Sat = rotation. Shifts do not change unless required.

* Remote options may be available for those already licensed in BC or Alberta.