Scaled Customer Success Manager
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-10-31
Listing for:
Loopio
Full Time
position Listed on 2026-10-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
Drive digital customer success at Loopio through relationship building, product adoption, and data-informed engagement from a remote-first workplace. Help customers achieve stronger response management outcomes.
As a Scaled Customer Success Manager, you will support Loopio’s digital customer journey within Customer Success will gather customer feedback, guide adoption, develop communications, and monitor health signals. The work centers on high-volume engagement, meaningful relationships, and measurable customer outcomes.
Key Responsibilities:- Gather customer feedback and provide product adoption guidance
- Develop personalized communications using customer journey triggers
- Monitor usage trends, engagement metrics, and customer health
- Build success plays, templates, and frameworks in Gainsight
- Deliver webinars, in-app guides, and digital adoption services
- At least one year of Customer Success experience
- Strong written and oral communication skills
- Ability to manage high-volume customer engagements effectively
- Highly organized project management approach
- Experience in Software as a Service is a plus
Apply customer success, communication, analytics, and digital engagement skills to Loopio’s scaled customer journey and adoption strategy.
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