Customer Support Analyst SaaS Platform
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-10-31
Listing for:
BDO
Full Time
position Listed on 2026-10-31
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, CRM Systems & Management -
IT/Tech
HelpDesk/Support, Technical Support, CRM Systems & Management
Job Description & How to Apply Below
Support Actionstep users through live chat, email, and screen sharing while serving Pacific and Mountain time zone business hours.
As a Customer Support Analyst, you will provide first-contact service for Actionstep’s in-house CRM platform. The role manages tickets, investigates customer issues, and shares product knowledge. You will collaborate with Support, Customer, and development teams to resolve enquiries effectively.
Key Responsibilities:- Manage ticket queues with competing priorities
- Investigate issues through calls, screen shares, chats, and emails
- Resolve customer enquiries efficiently and accurately
- Escalate tickets with relevant information
- Provide regular updates on active issues
- Minimum three years of customer-facing support experience
- Experience supporting SaaS technology platforms
- Level 1 and Level 2 support experience
- Strong written, oral, and presentation skills
- Availability during Pacific and Mountain business hours
Bring customer service, technical investigation, and ticket management skills to Actionstep’s globally distributed support team.
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